Return and Refund Policy
At InspirationRugs.com, we want to ensure you're fully satisfied with your purchase. If for any reason you are not happy with your rug, we offer a 14-day return policy from the date you receive your rug. Please review the following terms for returns:
Eligibility for Return
To qualify for a return, the following conditions must be met:
- Return Window: Returns must be initiated within 14 days of receiving the rug.
- Condition: The rug must be unused and in the same condition as when it was received. It must be returned in its original packaging with all labels, tags, and accessories intact.
- Proof of Purchase: You must provide your order number or receipt to process the return.
How to Return Your Rug
- Initiate a Return: Please visit InspirationRugs.com to contact us through the "Contact Us" page to initiate the return within the 14-day period.
- Return Authorization: After your return request, we will provide you with a Return Authorization Number and detailed instructions on how to proceed with the return.
Return Shipping Fees
- Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned rug.
- Original shipping fees are non-refundable, and the cost of return shipping will be deducted from your refund.
Refund Process
- Once we receive the returned rug and confirm that it meets the return criteria, we will issue a full refund for the cost of the rug (excluding shipping fees) to the original payment method.
- Refunds will be processed within 7-10 business days after we receive the returned item. Please note, your bank or credit card provider may take additional time to process and reflect the refund.
Non-Returnable Items
The following items cannot be returned: (a) Rugs that have been used, altered, or damaged, and (b) Personalized or custom-made rugs (if applicable).
If you have any questions or need further assistance, feel free to contact us via the Contact Us page on InspirationRugs.com.
Thank you for shopping with us!